Many electricity, water, and natural gas customers across the country are exposed to utility fraud every day. In honor of today’s Utility Fraud Awareness Day, OUC shares the following tips that will help Central Florida residents protect themselves from becoming a victim of utility fraud.
Here are some tips to keep in mind:
- If you receive a phone call or email asking you to pay a certain amount or your utility services will be cut off, hang up the phone or delete the email. This is the scam.
- If someone claiming to represent OUC comes to your home and makes a similar request, close the door and call the police. This is also a scam.
- Do not disclose personal information – including your Social Security number, credit card number, or bank account.
- Do not click on links in text messages or emails or respond to voicemail messages warning that you are about to lose utility services.
- Make sure your computer’s antivirus software is up to date, and don’t click on pop-ups that claim you have to pay your utility bill right away.
- Do not send money to anyone claiming to be OUC or another service provider.
- Like most utility companies, OUC notifies customers in writing when an account is overdue and follows up with a phone call before disconnecting services. Customers who sign up for proactive alerts are also informed of their account status.
- OUC does not demand immediate payment and never sends employees to customers’ homes to collect payments or to warn them of a disconnect.
- Visit OUC.com and log into your account or call 407-423-9018 to check your account status.
- Customers who suspect they have been the targets of facility fraud should contact OUC at [email protected] or 407-423-9018 and notify their local law enforcement agency. Victims can also file a complaint with the Florida Attorney General’s Office at MyFloridaLegal.com or by calling 1-866-9NO-SCAM.